This page contains resources for 2021 benefits – please use this list for questions related to 2021 benefits. To access resources and information for current benefits (2022 and beyond), please use the following resources:
- Website: Go to HCAhrAnswers.com, click HCA Rewards and select BConnected. You should be able to register your account to obtain a Multifactor Authentication Key if you are already an employee.
- Electronic Contact Form: From the BConnected website front page, click the Contact Us link at the bottom of the page
- Automated Phone System: (800) 566-4114
If you need HR assistance please contact HCAhrAnswers via phone at 1-844-HR-ANSWR or on the web at HCAhrAnswers.com
Who to Contact
| Provider/Contact | Information About | Phone | Website/Email |
| Aflac | · Accident Insurance
· Critical Illness Insurance · Hospital Indemnity Insurance |
800-433-3036 | Aflacgroupinsurance.com
|
| Aflac | · Long Term Disability
· Short Term Disability |
888-862-5732 general info
888-862-4437 STD Claims |
Aflaccustomersvc@disabilityrms.com
To File STD Claims: aflacclaims@disabilityrms.com
|
| Allstate Identity Protection | · Identity Theft
(formerly InfoArmor) |
800-789-2720 | https://www.myaip.com
|
| Child Development Center | Child development facility for infants through school-age children. Rates are comparable to other local facilities and can be paid using payroll deduction. Drop-in care is available. On-site emergency day care on snow days is provided. | 828-213-9900 | |
| Community Eye Care | Vision Plan | 888-254-4290 | cecvision.com / info@cecvision.com |
| Employee Assistance Network, Inc. (EAN) | Employee assistance questions, requests for counseling (you do not have to be enrolled in Mission Health Plan coverage to use the EAN), and precertification for behavioral healthcare benefits under the health plan. | 828-252-5725
800-454-1477 |
http://www.eannc.com |
| Flores & Associates | COBRA | 800-532-3327 | www.flores247.com
|
| HealthSCOPE Benefits
(HSB) |
Dental, Health Savings Account (HSA) | 877-226-2058 (Dental)
877-385-8775 (HSA) M-F 9:00a-6:00p |
www.healthscopebenefits.com
|
| Leaves of Absence | FMLA & other leaves | Toll-free telephone: 855–858-7557, Option 4 | MySedgwickPortal |
| Long Term Care Insurance | Long Term Care | 800-681-5824
800-227-4165 |
unuminfo.com/MissionSJHS.
|
| MedCost | Health, Flexible Spending Accounts | 877-275-2718
M-F 8:30a-5:00p |
www.medcost.com
|
| Mission Health Partners | Health Plan Preferred Provider Network | The Provider Directory is available on: | |
| Nationwide | Pet Insurance | 877-PETS-VPI | petinsurance.com/affiliates/missionhealth |
| NC 529 Plan | N.C. 529 College Savings Plan | 800-600-3453 | www.nc529.com |
| OptumRx | Prescription Benefits | 800-880-1188 | www.optumrx.com |
| Prudential | Life/AD&D, Dependent Life | Customer Service:
800-524-0542 |
www.prudential.com/workplacebeneficiary |
| WorkWell | Telehealth: for acute, minor illnesses and injuries | 828-213-9600 | missionworkwell@msj.org |
| Transamerica | Retirement Plan | 800-755-5801 | mission.trsretire.com |
| Virtual Clinic | Web based – provides a diagnosis & treatment plan for illnesses | missionhealth.org/virtual-clinic
|
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