Contact Information and Support for 2021 Benefits

This page contains resources for 2021 benefits – please use this list for questions related to 2021 benefits. To access resources and information for current benefits (2022 and beyond), please use the following resources:

  • Website: Go to, click HCA Rewards and select BConnected.  You should be able to register your account to obtain a Multifactor Authentication Key if you are already an employee.
  • Electronic Contact Form: From the BConnected website front page, click the Contact Us link at the bottom of the page
  • Automated Phone System: (800) 566-4114

If you need HR assistance please contact HCAhrAnswers via phone at 1-844-HR-ANSWR or on the web at

Who to Contact

Provider/Contact Information About Phone Website/Email
Aflac ·         Accident Insurance

·         Critical Illness Insurance

·         Hospital Indemnity Insurance



Aflac ·         Long Term Disability

·         Short Term Disability

888-862-5732 general info

888-862-4437 STD Claims

To File STD Claims:


Allstate Identity Protection ·         Identity Theft

(formerly InfoArmor)



Child Development Center Child development facility for infants through school-age children. Rates are comparable to other local facilities and can be paid using payroll deduction. Drop-in care is available. On-site emergency day care on snow days is provided. 828-213-9900  
Community Eye Care Vision Plan 888-254-4290 /
Employee Assistance Network, Inc. (EAN) Employee assistance questions, requests for counseling (you do not have to be enrolled in Mission Health Plan coverage to use the EAN), and precertification for behavioral healthcare benefits under the health plan. 828-252-5725

Flores & Associates COBRA 800-532-3327


HealthSCOPE Benefits


Dental, Health Savings Account (HSA) 877-226-2058 (Dental)

877-385-8775 (HSA)

M-F 9:00a-6:00p


Leaves of Absence FMLA & other leaves Toll-free telephone: 855858-7557, Option 4 MySedgwickPortal
Long Term Care Insurance Long Term Care 800-681-5824



MedCost Health, Flexible Spending Accounts 877-275-2718

M-F 8:30a-5:00p



Mission Health Partners Health Plan Preferred Provider Network   The Provider Directory is available on:

Nationwide Pet Insurance 877-PETS-VPI
NC 529 Plan N.C. 529 College Savings Plan 800-600-3453
OptumRx Prescription Benefits 800-880-1188
Prudential Life/AD&D, Dependent Life Customer Service: 

WorkWell Telehealth: for acute, minor illnesses and injuries 828-213-9600
Transamerica Retirement Plan 800-755-5801
Virtual Clinic Web based – provides a diagnosis & treatment plan for illnesses


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