Support and Resources for Team Members during COVID-19

Updated June 22, 2020

During this time of increased worry and uncertainty, we want to share with our team members additional resources for you to explore. From building resilience to childcare resources to checking in on your investments, we want to ensure that you can easily access these tools. Look through this support bundle to discover resources for you and learn how your Mission Health and HCA Healthcare benefits can help.

Behavioral Health and Stress Management Support

Stress Management

We are experiencing unprecedented times right now, and it’s normal to feel sad, stressed, confused, scared, or even angry during this time. Our Employee Assistance Network can help. Take advantage of secure and confidential video or telephone appointments for counseling services. Please call 800-454-1477 to access these services.

There are several other resources to help support your mental health which include these tips for anyone coping with stress and this on-demand webinar about how to manage stress and anxiety in the face of a pandemic.

Nurse Care

Nurse Care is a confidential and free program designed to help caregivers like you. Nurse Care is a resource available to hospital-based nurses at Mission Health. Please note, your primary work assignment must be at a hospital for you to be eligible to use Nurse Care.

Nurse Care is a network of experts from Charles Nechtem Associates, a nurse assistance program administrator with 35 years of experience providing services to caregivers. They are licensed psychologists, social workers, alcohol and drug counselors, and marriage and family therapists who have the experience and connections to give you a hand with whatever you need.

Nurse Care is always available. You can call (800) 480-1234 at any time.

Learn more about Nurse Care.

Care for YOU

The Care for YOU team provides 24- hour care to you, the staff and physicians at Mission Health. If you are experiencing a normal reaction to a stressful event or outcome (also called “second victim”), we can help.

Our goal is to help our health care team members understand what is known about this phenomenon and help employees quickly return to their satisfying professional practice. The program is open to any Mission employee.

Learn more about Care for YOU team and how they can help.

Building Resilience

Knowing how to cope during times of increased stress or setbacks is more important than ever. But how do you build your resilience? Below you will find links to helpful articles, including ones that focus on building your resilience in the midst of a crisis.

Mission to Care – Informational Flyers

Mission to Care is an initiative created by our Nursing team that highlights beneficial resources available to all team members at Mission Health, as well as helpful tips. Look through the below flyers to learn more about each resource.

Behavioral Health Video Series

During times of immense change, mental and behavioral health becomes even more important. The Mission Health team have put together some videos to help you learn about dealing with these difficult situations and resources for help.

Hope for Healers

Do you or your family members need free emotional support from being on the COVID-19 front-lines? Click the flyers below to learn how you can talk to a NC licensed therapist.

Childcare Resources

Whether you are looking for childcare support or looking for resources on how to talk to your child about COVID-19. We’ve gathered helpful tools below that can help ease the stress of finding childcare right now, what to say when your children have questions about this time and how to prepare your family for a potential infectious disease outbreak.

Leadership Resilience Tools

Special Hotel Benefits for Caregivers

As HCA Healthcare CEO Sam Hazen mentioned in his message last week, Mission Health and HCA Healthcare are offering a special, complimentary hotel option to caregivers who provide direct care for COVID-19 positive patients or COVID-19 persons under investigation (PUIs). Coverage will apply during the pandemic period (currently through June 27, subject to change).

This benefit is available for the days the caregiver is working at a patient care facility and for up to five days following an onsite shift caring for a COVID-19 patient or PUI. Hotel arrangement requests should be submitted using this form by the prior Wednesday for the upcoming week. Learn more here.

In addition, several local hotels in Asheville are offering discounted rates to Mission Health and HCA Healthcare team members. Find more information here.

Retirement and Investment Support

Pandemic and Redeployment Pay

At Mission Health and HCA Healthcare we stand together for our patients and for our colleagues. During these uncertain times we are committed to assisting you through work redeployment and our new Pandemic Pay program.

Learn more about the Pandemic and Redeployment Pay program here.

Answering Your Questions about Short-Term Disability during COVID-19

The health and wellbeing of our employees, their families and our community are most important.  We want to provide further clarification regarding Mission’s Short-Term Disability benefits in regards to COVID-19 and related quarantines.

Learn more about Short-Term Disability during COVID-19 here.

Help Your Colleagues with the HCA Healthcare Hope Fund

In challenging times like these you can still count on team members across Mission Health and HCA Healthcare to support their co-workers in need. We are aware of emerging needs around unexpected childcare and food costs associated with school closings while our colleagues continue to work caring for patients. So today, the Hope Fund is announcing a special financial assistance program to help with childcare costs for our working parents.

Learn more about the HCA Healthcare Hope Fund during COVID-19.

Transamerica – Answering Your Retirement Questions

During these times of uncertainty due to the coronavirus, you can take comfort in having continued access to a Transamerica retirement planning consultant (RPC).

The RPC is still available to answer questions about your retirement account and how to make smart decisions amid financial market volatility.  You are not alone.  Schedule your phone appointment today.

Additionally, CAPTRUST Financial, our Plan’s investment consulting firm, has produced a 17-minute webinar Coping with Market Volatility which you might also find beneficial.

Learn more about how your Mission Health benefits can help you during this time.


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