
MHAV Voice Migration Quick Reference
For a PDF version of the MHAV Voice Migration Quick Reference Card, click here.
Dial Plan Changes
Campus Buildings – Mission, St. Joseph, 1 Hospital Drive & 21 Hospital Drive
Calls / Faxes within Campus | Dial: * + 7-digit phone number (ex. *213-1000) |
Calls / Faxes outside Campus | Dial: 10-digit phone number (ex. 828-775-XXXX)
Do Not Dial 9 or 1 |
Operator | 00 (dial zero twice) |
Code Call | 11511 |
Phone Support/Help Desk: *213-2000 or (828) 213-2000
SETTING UP YOUR VOICEMAIL
- From your phone, press the Messages or Record button.
- Enter the default voicemail pin/password: 123456#.
- You will be prompted to speak your name, record a greeting, and enter a new pin.
- Notice: You will be required to change your pin every six months.
RETRIEVING MESSAGES FROM YOUR DESKPHONE
- To listen to your voice messages, press the Messages or Record button on your phone.
- Enter your password and press #.
- To access new messages, press 1.
- To access saved messages, press 3.
- To forward a message, listen to the message and select 5, “forward message” and follow prompts.
RETRIEVING MESSAGES FROM ANOTHER PHONE
- To retrieve your voice messages from another phone within the Facility, press the Messages or Record button. To retrieve your voice messages from outside the Facility, dial your 10-digit phone number
- Enter * once the greeting begins.
- Enter your mailbox ID (10 digit phone number) followed by #.
- Enter your password followed by #.
VOICEMAIL SHORTCUTS: While message is playing…
- Repeat
- Save
- Erase
- Decrease speed
- Change volume
- Increase speed
- Skip back
- Pause
#: Skip to end
##: Skip to next message
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