Benefits Contact Information and Support

Have questions about your benefits or health plan details? Here is a comprehensive list of contact information.

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Who to Contact

Provider/Contact Information About Phone Website/Email
HR Direct Connect

1 Hospital Drive, 6th floor

HR questions 828-213-5600

8a-2:30p M-F

Lobby 8a-4P M-F


Aflac ·         Accident Insurance

·         Critical Illness Insurance

·         Hospital Indemnity Insurance



Aflac ·         Long Term Disability

·         Short Term Disability

888-862-5732 general info

888-862-4437 STD Claims

To File STD Claims:

Child Development Center Child development facility for infants through school-age children. Rates are comparable to other local facilities and can be paid using payroll deduction. Drop-in care is available. On-site emergency day care on snow days is provided. 828-213-9900
Community Eye Care Vision Plan 888-254-4290 /
Employee Assistance Network, Inc. (EAN) Employee assistance questions, requests for counseling (you do not have to be enrolled in Mission Health Plan coverage to use the EAN), and precertification for behavioral healthcare benefits under the health plan. 828-252-5725

Flores & Associates COBRA 800-532-3327
HealthSCOPE Benefits


Dental, Health Savings Account (HSA) 877-226-2058 (Dental)

877-385-8775 (HSA)

M-F 9:00a-6:00p
InfoArmor Identity Theft 800-789-2720
Leaves of Absence FMLA & other leaves Toll-free telephone: 855858-7557, Option 4 MySedgwickPortal
Long Term Care Insurance Long Term Care 800-681-5824



MedCost Health, Flexible Spending Accounts 877-275-2718

M-F 8:30a-5:00p


Mission Health Partners Health Plan Preferred Provider Network The Provider Directory is available on:

MyHealthyLife™ Chronic Condition Management Personalized support, education and condition management for employees and dependents with Asthma, Cardiovascular conditions (including high blood pressure and high cholesterol), COPD, Diabetes, Pre-Diabetes and Depression 828-213-4648


Nationwide Pet Insurance 877-PETS-VPI
NC 529 Plan N.C. 529 College Savings Plan 800-600-3453
OptumRx Prescription Benefits 800-880-1188
Prudential Life/AD&D, Dependent Life Customer Service:



WorkWell Telehealth: for acute, minor illnesses and injuries 828-213-9600
Transamerica Retirement Plan 800-755-5801
Virtual Clinic Web based – provides a diagnosis & treatment plan for illnesses



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